Customer Service Training To Help Your Team
Stand Out

Helping companies stand out by creating outstanding experiences

 

A Customer Service Training Company That Makes A Difference

Belding helps companies and teams stand out with the experiences they deliver to their customers.  Our powerful, globally acclaimed learning programs help enhance service cultures and create passionate customer-focused workplaces.

Experts Who Help You Get To The Next Level

Belding Training has been researching, training and writing about customer experience for over 25 years.  We have designed and delivered customer service training in Canada, USA, Caribbean, Malaysia, Europe and Africa.  Our clients consistently say that Belding's in-house training programs are the best they have ever experienced (See some testimonials).

effective training programsBelding takes the time to learn about your organization, understand the challenges your teams face, and what your customers' expectations are.  We find out exactly what skills will help your team create WOW moments for your customers, then design engaging, memorable programs around them.  Then, we support the training with coaching, powerful blended-learning components and ongoing reinforcement.

Whether you just are looking for a one-day workshop for your team, or a comprehensive and sustainable culture change for your entire organization, we make sure the skills are on-target.  And we make sure they stick.

 

Belding's Outstanding
Training Programs

workshops and skills for customer service

Workshops and skills for internal customer service

leadership training

Dealing with difficult customer training



Outstanding Customer Service Courses: Sample Outlines


Learn more about Belding Training, and how we can help your company and teams Stand Out.

You can email us at inquiry@beldingtraining.com or, better still, call us at 1-613-836-3559.   With a brief conversation we will be able to tell you if our programs are a fit for your organization.

Meet Shaun Belding: Customer Service Expert & Speaker

Shaun Belding is an expert and keynote speaker on customer and leadership

 

Customer service skills, tips and tools

BLOG POST: The Customer Service Skills You Will Absolutely Need To Master Over The Next Two Years

11 January 2017:  The movement toward self-service and automation is being fervently championed by companies looking to control costs. Because of all this, human interaction is going to be increasingly focused on doing the things machines can’t do well – problem solving, fixing mistakes, dealing with unique situations, establishing rapport – things like that. THOSE are the skills we are all going to have to master. ...READ MORE


 

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer experience, leadership and workplace performance, contact us at 1-800-576-6860; 1-613-836-3559; info@beldingtraining.com.

Our global head office is in Ottawa, Ontario, Canada

 

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