Customer Service Training To Help Your Team
Stand Out

Helping companies stand out by creating outstanding experiences


A Customer Service Training Company That Makes A Difference

Belding helps companies and teams stand out with the experiences they deliver to their customers.  Our powerful, globally acclaimed learning programs help enhance service cultures and create passionate customer-focused workplaces.

Experts Who Help You Get To The Next Level

Belding Training has been researching, training and writing about customer experience for over 25 years.  We have designed and delivered customer service training in Canada, USA, Caribbean, Malaysia, Europe and Africa.  Our clients consistently say that Belding's in-house training programs are the best they have ever experienced (See some testimonials).

effective training programsBelding takes the time to learn about your organization, understand the challenges your teams face, and what your customers' expectations are.  We find out exactly what skills will help your team create WOW moments for your customers, then design engaging, memorable programs around them.  Then, we support the training with coaching, powerful blended-learning components and ongoing reinforcement.

Whether you just are looking for a one-day workshop for your team, or a comprehensive and sustainable culture change for your entire organization, we make sure the skills are on-target.  And we make sure they stick.


Belding's Outstanding
Training Programs

workshops and skills for customer service

Workshops and skills for internal customer service

leadership training

Dealing with difficult customer training

Outstanding Customer Service Courses: Sample Outlines

Learn more about Belding Training, and how we can help your company and teams Stand Out.

You can email us at or, better still, call us at 1-613-836-3559.   With a brief conversation we will be able to tell you if our programs are a fit for your organization.

Meet Shaun Belding: Customer Service Expert & Speaker

Shaun Belding is an expert and keynote speaker on customer and leadership


Customer service skills, tips and tools

BLOG POST: Getting Off To A Good Start Is A Critical Service Recovery Skill

18 January 2017:  When customers reach out to you with a problem it’s likely they have already made attempts to resolve it. They have explored self-serve options or communicated with someone else in your organization without satisfaction. They are frustrated and feel that they have already invested too much effort. So, before you do anything else, you need to communicate two things - That you genuinely care about them; and that their problem is now your problem . ...READ MORE


Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer experience, leadership and workplace performance, contact us at 1-800-576-6860; 1-613-836-3559;

Our global head office is in Ottawa, Ontario, Canada


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