Create a Customer-Centric Organization
A culture of Outstanding customer experience goes beyond customer service training. When people talk about industry leaders in customer experiences, companies like Disney, Ritz-Carleton, Southwest Airlines and Amazon inevitably come up. And for good reason - they are terrific customer service role models.
The difference between these organizations and most others, though, is that these companies began with a customer-centric focus. Customer service was in their DNA from the very start. The challenge most organizations face is, "how do we shift our existing culture so that we, too, can stand out in customer experience?"
Creating a truly customer-centric organization doesn't happen by accident. And it is far more than just a customer service training solution. (In fact, sometimes training isn't part of the solution at all.) We will look at your entire organization - your policies, processes, practices and people. We will give you an objective roadmap for turning your vision into reality.
The Belding Group has over two decades of experience helping organizations make the shift to a more customer-centric focus. Contact us today to find out how we can help you on your journey.
Industries We Work With
The Belding Group has provided customer experience consulting with a broad spectrum of corporate, retail, service, call center and public sector organizations. There is a good chance we have even worked in your industry.
Industries in which we have a particular expertise include: