Customer Service & Leadership Quotes

Here are some quotes collected from Shaun Belding's books and keynote addresses.  We've separated them into 15 categories:

 

Quotes on Attitude

  • "No one ever got fired for having a positive and enthusiastic attitude"
  • "Don't look for problems. It takes neither courage, nor imagination nor brains to find problems. Problems have a way of finding us."
  • "Attitude is a choice. You only get one dance in this life, and you get to pick the music."
  • "Never stop learning. Never lower your standards. Never diminish who you are"
  • "Attitude is everything. It's not a coincidence that highly motivated, positive people seem to have fewer challenges with their bosses"
  • "Nothing positive ever came from a negative attitude"
  • "Champion it, fix it or leave it. Blame is a game for the uninspired"
  • "What you see depends on where you stand"
  • "How is it that so many people can accomplish so much - yet not think of themselves as accomplished people?"
  • "A pessimist is someone who enjoys putting clouds in silver linings"
  • "Other people can only make our lives miserable when we choose to let it happen"

 

Quotes on Bosses

  • "Never forget that, while the boss isn't always right, he's still always the boss"
  • "Bosses are almost like people, so be nice to them"
  • "Some of your best learning experiences will come from your worst bosses."
  • "Attitude is everything. It's not a coincidence that highly motivated, positive people seem to have fewer challenges with their bosses"
  • "You might surprise yourself at how much impact you can have on your bosses behavior."
  • "Be nice to you coworkers. You never know when one might end up being your boss."
  • "If there's one thing you don't want your Boss from Hell to take from you, it's your future"
  • "Better to have a well-intentioned boss who executes badly than a bad-intentioned boss who executes well"

 

Quotes on Communications

  • "Don't let your words dig a hole that your wit can't get you out of"
  • "Don't be too hasty to assume it's the other person who has the communications problem!"
  • "If there's more than one way to say something, why would you not choose the better way?"
  • "What we say and what other people hear are rarely the same thing"
  • "Nothing good ever came from saying something hurtful"
  • "Even when your mouth isn't talking, your body is"
  • "Words can often get you out of situations that your actions got you into"

 

Quotes on Connecting with People

  • "The one thing we have absolute control over is how we treat the people around us"
  • "There is no skill I would rather have than the ability to get along with other people. Because with that, everything else is attainable."
  • "A few words on the phone beats a few hundred in an email every time."
  • "No one cares how much you know, until they know how much you care"
  • "Looking out for #1 only works when 1 is the number of people around you"
  • "Saying nothing can often make the greatest statement"
  • "Don't let your words dig a hole that your wit can't get you out of"
  • "A closed mouth gathers no foot."
  • "Some people are zaggers by nature. When everyone is zigging, they feel compelled to zag. They don't care if they're right. They care if they're different."
  • "People will remember your actions, for better or worse, long after your words have faded."
  • "Don't hesitate to toot your own horn! Just make sure others want to listen to the tune you're playing."
  • "The most valuable opinions are the ones people have asked for"
  • "There's a difference between confronting people and being confrontational. The first is standing up for yourself, the second is trying to push someone else down."
  • "Seek first to fit in, then to stand out"

 

Quotes on Customer Service and Loyalty

  • "The more you do for your customers, the more your customers will do for you"
  • "Loyalty from customers comes from loyalty to customers"
  • "Customers rarely behave badly when they believe you genuinely care about them"
  • "Don't fall in the trap of just trying to make a sale, when you have the opportunity to create a customer"
  • "If you ever find yourself interrupting a customer, find a big stick somewhere and whack yourself upside the head with it"
  • "I've never heard of a customer saying, 'I hate this place - the employees are just way too happy'"
  • "No company ever achieved great things by reducing their customer service"
  • "If you don't control the controllables, someone else will"
  • "Don't let anyone ever tell you that there's no payoff to being nice!"
  • "When a customer likes you, trusts you, and feels as though they are important to you - that customer is all yours"
  • "A customer who is sold something he doesn't need isn't a customer. He's a victim"
  • "You never want to ignore a customer - because you could find yourself out of business when your customers start to ignore you back."

 

Quotes on Dealing with Difficult Situations

  • "The greater your skill, the fewer your difficulties"
  • "Customers rarely behave badly when they believe you genuinely care about them"
  • "The changes in another person's attitude can be quite dramatic when the message" 'She's heard me, and she understands' sinks in"
  • "Don't let your words dig a hole that your wit can't get you out of"
  • "People need you at your best when they are at their worst"
  • "Other people can only make our lives miserable when we choose to let it happen"
  • "People who have the skill to deal with difficult customers are extremely valuable to their organization"
  • "There's a difference between confronting people and being confrontational. The first is standing up for yourself, the second is trying to push someone else down."

 

Quotes on Ethics, Honesty and Respect

  • "Respect from others is a natural outcome of respect for others"
  • "Honesty means never promising what you can't deliver, never promising that a product or service will deliver what it cannot, and never promising that you'll stand behind something when you won't."
  • "Don't just stop and smell the roses; plant a few for other people to enjoy."
  • "People who are too trusting get hurt by others occasionally. People who are never trusting hurt themselves a lot."
  • "The way someone judges you often speaks more about them than it does of you"
  • "People remember your actions, not your words"
  • "Give the people around you the benefit of the doubt. Ascribe to them positive motivations, and hope they do the same for you."
  • "Sometimes the customers who are the hardest to respect are the ones who need it the most"
  • "The old saying 'familiarity breeds contempt' is only true if you're doing something contemptible"

 

Quotes on Happiness & Success

  • "There are no losers in the journey to success - only those who don't pack their bags and get started"
  • "It's too late to wait until tomorrow to decide whether or not you should have been happy yesterday."
  • "Don't ever lose sight of how much real control you have over your own destiny"
  • "Life is like email. Delete the spam; act on the important messages; laugh at the funny stuff, then pass the best parts on to your friends."
  • "Close your mouth; open your mind; open your heart."
  • "Never compromise your standards. Never stop learning. And never stop having fun!"
  • "Do what you enjoy, enjoy what you do, and surround yourself with positive people"
  • "Control the controllables; manage the manageables; seize the opportunities"
  • "Success is what you achieve after learning from your failures"
  • "Nowhere is it written that serious work has to be miserable work."
  • "Don't let anyone ever tell you that there's no payoff to being nice!"
  • "Everyone has great ideas. Exceptional people use their great ideas"
  • "If it hasn't been said, say it. If it hasn't been built, build it. If it hasn't been dreamt of, dream it."
  • "Too many people do nothing, then lament what could have been"
  • "The hard part of making a decision isn't the opportunity ahead of you, it's the opportunities you might be leaving behind"
  • "Being nice to people may not always help to get the job done; but it sure makes the process a whole lot more enjoyable"
  • "Don't ever compromise your standards. But don't be afraid to question them either"
  • "The best job security in the world comes from continually striving for excellence"

 

Quotes on Ideas and Creativity

  • Contrary to what you've been told, there is such a thing as a stupid idea. The thing is though; sometimes they're the best ones

 

Quotes on Leadership & Management

  • The fastest way for a manager to do a team evaluation is to look in the mirror.
  • Determine what is truly important to you and the company, identify exactly what the minimum acceptable level of performance is, communicate it to your employees, and then accept nothing less - ever.
  • Never give power to someone who can't live without it
  • Leaders are best defined by those who follow them
  • Great leaders have a blend of passion for what they do, and compassion for the people they do it with
  • There are really only three choices: Follow the leader, lead the followers, or walk alone
  • The position of leader is not nearly as important as the disposition of a leader
  • Great employees are hard to find and easy to lose.
  • If you can't trust your employee's' judgment, then you're really condemning our own training and coaching abilities
  • A 'flexible standard' is an oxymoron
  • The tone of a workplace is always set by the boss.
  • The best leaders are at the same time compelling teachers and voracious learners
  • Someone else might make you a manager, but only you can make you a good manager
  • When it comes to investing, remember that the interest you get from your bank pales in comparison to the interest you can get from your people
  • The seed promises nothing to the farmer when it is sown, yet still the farmer waters it, nurtures it and cares for the ground around it with the hope of a crop to come
  • Don't underestimate your obligation to your employees
  • Each employee brings something to the table. It's up to you to make sure they're sitting in the right seat.
  • A leader brings out the best in a team when the team is getting the best from the leader
  • Great leaders don't wait until opportunity is thrust upon them
  • Great managers aren't afraid to make the tough calls. They don't always make the right calls, but they make them for the right reasons
  • Think of the best manager you've ever had. Chances are he (she) was the one who treated you the fairest, and pushed you the hardest.
  • Untapped employee potential is like an unscratched lottery ticket. What are you waiting for?
  • A leader who can change is more valuable than a change in leaders

 

Quotes on Learning

  • Never stop learning. Never lower your standards. Never diminish who you are
  • Some of your best learning experiences will come from your worst bosses.
  • Never turn down an opportunity to mentor others - you will learn far more than you could ever teach
  • The greatest teachers are also the greatest students
  • Don't let successful people intimidate you. Let them teach you
  • Success is what you achieve after learning from your failures
  • The best leaders are at the same time compelling teachers and voracious learners
  • The seed promises nothing to the farmer when it is sown, yet still the farmer waters it, nurtures it and cares for the ground around it with the hope of a crop to come
  • Everyone around you can be your teacher, if you allow yourself to always be a student
  • People will only see what they're willing to look at

 

Quotes on Managing Employees

  • Great employees are hard to find and easy to lose
  • Don't underestimate your obligation to your employees
  • If you can't trust your employee's' judgment, then you're really condemning our own training and coaching abilities
  • The most common reason for employees not performing to your expectations is that they are unaware of your expectations
  • ...we all have the capacities to be Employees from Hell. And as Bosses, we have the influence to create even more Employees from Hell...
  • Each employee brings something to the table. It's up to you to make sure they're sitting in the right seat.
  • Untapped employee potential is like an unscratched lottery ticket. What are you waiting for?

 

Quotes on Motivation

  • The secret to motivation is to push the right buttons in the right people at the right time for the right reasons
  • The greatest teachers are also the greatest students
  • Nothing happens until something happens
  • Death is a life-altering experience. Most everything else is just part of the ride - so find a way to enjoy it!
  • The key to motivating people is to push the right buttons in the right people at the right times for the right reasons
  • You can't begin to motivate the people around you until you truly understand what motivates you
  • Too many people do nothing, then lament what could have been

 

Quotes on Setting Goals

  • Remember the rule of the sharpshooter: 'You can't hit what you don't aim for'
  • You'll never get ahead if you don't know where you're going.
  • When you have nowhere to go, you'll always reach your destination
  • If it hasn't been said, say it. If it hasn't been built, build it. If it hasn't been dreamt of, dream it.
  • Figure out where you're going before you start the car.

Quotes on Teamwork

  • If you have a disagreement with a co-worker, focus on resolving it instead of winning it.
  • Forget about the individuals, and you lose the team
  • Being part of a team means other people are depending on you
  • A team is only effective when everyone is playing the same game.
  • Everyone has the right to be in a bad mood. But nobody has the right to bring other people with them
  • Working with people isn't so hard if you take the time to get to know them a little better
  • Being nice to people may not always help to get the job done; but it sure makes the process a whole lot more enjoyable

 

 

 

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To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-800-576-6860; 1-613-836-3559; info@beldingtraining.com.

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