Customer Service Training For The Financial Industry
Whether you are a bank, credit union, trust company or mortgage broker, customer experience is critical to ongoing success. The old days of a simply transactional relationship with customers is over. They have too many options for a financial institution to become complacent.
Your ability to capture and retain a broad financial portfolio with customers is in direct proportion to how comfortable they are doing business with you. And they need to have this experience with every touchpoint.
Belding Training has a extensive experience in a broad cross-section of financial industries. We understand the business, the challenges and, most importantly, where the opportunities are.
For more details, or to find out about having a customized customer service and leadership program designed specifically for your company, contact us at firstname.lastname@example.org.
Customer Service Certification
Are you looking to recognize your employees for their knowledge and competence in customer service and sales? Belding will created a certification program around your training, including verification and competency testing. Find out more.
Mystery Shopping and Customer Experience Metrics
Our sister division, RetailTrack, one of the leading customer experience measurement companies in Canada and the U.S. will help you monitor the success of your training, and the experience your customers are receiving. You can find out where you are having traction with the new behaviours, and what areas need further coaching and development.
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Related Training Programs:
Customer Service Training
Belding’s Outstanding Training Series
Talk Judo Training
One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations. 2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.
Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes. Find out more here.
Countless studies demonstrate the payoff of a highly engaged workforce. This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes. Find out more here.
This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention. Find out more here.