Stand Out
With Outstanding Customer Service Training

Helping companies stand out by creating outstanding experiences


A Customer Service Training Company That Makes A Difference

Belding's customized leadership and customer service training programs help companies and teams stand out with the experiences they deliver to their customers.  Our powerful, globally acclaimed programs and workshops introduce skills that enhance service cultures and create passionate customer-focused workplaces.

Experts Who Help You Get To The Next Level

Nobody knows customer experience and customer service better.  We have been researching, training and writing about it for over 25 years.  We have designed and delivered customized customer service training programs in Canada, USA, Caribbean, Asia, Europe and Africa.  Our clients consistently say that the results of Belding's programs are the best they have ever experienced (See some testimonials). We get invited back a lot.

effective training programsBelding takes the time to learn about your organization, what your customers' expectations are  and the challenges your teams face.  We find out exactly what skills will help your team create WOW moments for your customers, then design engaging, memorable programs around them.  Then, we support the training with coaching, powerful blended-learning components and ongoing reinforcement.

Whether you just are looking for a one-day workshop for your team, or a comprehensive and sustainable culture change for your entire organization, we make sure the skills are on-target.  And we make sure they stick.


Belding's Outstanding
Training Programs

workshops and skills for customer service

Workshops and skills for internal customer service

leadership training

Dealing with difficult customer training

Outstanding Customer Service Courses: Sample Outlines

Learn more about Belding Training, and how we can help your company and teams Stand Out.

You can email us at or, better still, call us at 1-613-836-3559.   With a brief conversation we will be able to tell you if our programs are a fit for your organization.

Meet Shaun Belding: Customer Service Expert & Speaker

Shaun Belding is an expert and keynote speaker on customer and leadership


Customer service skills, tips and tools

BLOG POST: No Such Thing As A Small Customer

17 April 2017:  One of our very first clients was a small shopping centre who was looking to provide some customer service training for its retailers. The manager had already contacted a larger training company, but had been told that the project was too small. Good news for us. We were, needless to say, pretty hungry and nothing was too small for us at that stage of our business. We gave it everything we had and then some. Fast-forward 26 years (yikes, time flies!). The manager of that “small” client is now COO of a large national corporation : ...READ MORE


Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer experience, leadership and workplace performance, contact us at 1-800-576-6860; 1-613-836-3559;

Our global head office is in Ottawa, Ontario, Canada


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