Belding's award-winning customer service training

Belding's Outstanding Customer Service Training

Belding Training's Outstanding Customer Service training program sets the standard for improving customer service in the workplace.  Not only do our workshops engage your team and introduce skills critical to your workplace, but we create an ongoing support structure so that you see real change.  We are more than just a customer service training company.

Three Levels of Outstanding Customer Service Training

There are three progressive levels to our Outstanding Customer Service training.  Each is a full-day workshop.   The Foundational, Advanced and Master customer service workshops are focused on the six pillars of customer service, and  introduce your team to progressively challenging and effective customer service practices.

Each workshop is carefully customized to your organization. I if you are looking for more completely tailored customer service program or curriculum, or more in-depth two- and three-day workshops, just let us know - we do that too.

Who Outstanding Customer Service is for

This highly effective series of training is for everyone who touches your customers.  Because we customize it to your team, your organization and your training goals, there is no fear of an ineffective, generic program.

practicing customer service voice skillsLevel 1:  Foundational

This highly motivational training workshop focuses on driving home to your team the skills and attitudes they need to make a positive difference in the lives of their customers and your organization.  The outcomes of the Foundational workshop include:

  • More consistent positive interactions
  • Increased confidence when dealing with customers
  • Greater employee ownership over the customer experience
  • Increased customer satisfaction and positive word-of-mouth

See an overview of the Foundational workshop

practicing customer service voice skillsLevel 2:  Advanced

Raise your team to the next level of customer service. The advanced workshop will build off the skills and techniques learned in the Foundational class. It gives your team the tools they need to engage customers with enhanced communication skills and presence.  The outcomes of the Advanced workshop include:

  • Greater service consistency across teams and departments
  • More positive and accurate communications
  • Stronger, more loyal, customer relationships
  • Greater control in customer interactions

See an overview of the Advanced workshop

practicing customer service voice skillsLevel 3:  Master

The Master Program is for those who want to truly be considered customer service professionals. Participants will learn the science behind “Wowing” their customers, and the powerful skills of ownership, creativity and problem-solving.   The outcomes of the Master workshop include:

  • Greater first-interaction satisfaction
  • Consistent follow-through with customers
  • More creative engagement with customers and their needs
  • Consistent ownership over customer interactions

Contact us to learn more about the Master level workshop

Learn More About Our
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Customer Service Training

Belding’s Outstanding Training Series


 

Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.



Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.

 

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-800-576-6860; 1-613-836-3559; info@beldingtraining.com.

Our global head office is in Ottawa, Canada

 

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