Customer Service & Leadership Tools & Links
Below are some links to tools, blogs and websites with useful information on customer service, leadership and building positive workplaces. Whether you are developing a training workshop, or just looking to enhace your skills, you should be able to find something here. We will be adding to this on a regular basis, so bookmark this page and check back frequently.
And, please - if you have any suggestions on things that we might add, please just let us know!
Blogs & Websites
Customer Service Champions Blog
Great customer service tips, tools and trends
Fonolo's Customer Service Blog
A terrific resource for call centre professionals
A comprehensive aggregator of all things customer service
Belding's Outstanding Customer Service Training Programs
Our Outstanding Customer Service program progresses through three levels of customer service, with in-depth instruction on the six pillars of customer service.
11 Rules For An Outstanding Customer Service Training Program
What does it take to create a customer service training program that engages and creates real change in the workplace?
Customer Service Reseach & White Papers
All of our customer service training is research based. We don't teach your team anything that isn't supported by facts and proven customer service best practices.