Do You A Great Attitude For Customer Service & The Workplace? Here's a Quiz:

customer service begins with an outstanding attitudeCustomer service training is important, but all those skills need to be combined with a great attitude.  How is your attitude?  Here is a quick self-assessment we created.  (Apologies - It's manual at the moment, but we will soon have it set up as an automated form.)

There are ten questions/statements.  Pick the one which best describes you.

Here's How To Score It:

A = 10 points

B = 5 points

C= 0 points


 

The Attitude Quiz

1.  I often find myself dwelling on problems I'm facing

A Only on very, very rare occasions
B At least once a week
C Daily

 

2.  When you talk with coworkers, how often are you discussing negative things about your workplace?

A Very rarely
B Occasionally
C Daily

 

3.  How often do you laugh at work?

A Every day
B Maybe a few times a week
C Rarely - my job is very serious

 

4.  How many of your customers or coworkers are just plain stupid?

A None
B A few
C A lot

 

5.  Everyone has ‘good days’ and ‘bad days.’ How many ‘bad days’ do you have on average in a month?

A Usually none
B Three or four
C More than four

 

6.  Which describes you better?

A I hope for the best
B I don’t think that far ahead - I just deal with things as they come
C I always expect the worst - that way I’m pleasantly surprised when good things happen

 

7.  Have people ever suggested that you might be a little too intense?

A Every now and then
B Every now and then
C Yes, but they just don’t understand how important things are

 

8.  I always look for things I can learn from problems I'm facing.

A Always
B Sometimes
C Problems aren't always learning opportunities

 

9.  I make a conscious effort to be a positive influence on those around me.

A Always
B Sometimes
C That's not my job

 

10. I will do whatever it takes to make my customers happy.

A Absolutely
B Sometimes
C I do my job.  It's not my fault if they aren't happy

 

The Attitude Quiz

91 - 100

Congratulations!   You have an amazing attitude. You are positive, you believe in yourself and are confident in your abilities. You are not too quick to judge those around you, because you yourself are always striving to improve. You have passion for what you do and the things you believe in. You are a success story in the making!

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71-90

Not bad!   Your attitude could use a little tweaking though.   Begin by examining the degree to which you step up and take control of the things in your life.   Give the people around you the benefit of the doubt, and look for ways to increase your passion in your work and your life.   You’re close to a winning attitude.   A few adjustments, and you will begin to see significant improvements in every aspect of your life

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51-70

Hmm. The news isn’t good, I’m afraid.   While you don’t stand out as someone with a “Bad Attitude,” you aren’t doing yourself any favours with the way you are looking at the world around you.   Take a good look inward.   Discover the things that you are good at - that inspire you. Take the time to identify those things that are truly important to you.   Use these to help you gain confidence.   Once you’ve done that, either find yourself a job you can be happy in, or find ways to be happy in the job you have.   You can find success, but it’s all up to you right now.

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0-50

Oh dear.   One of two things have happened here.   Either you just filled in these answers as a joke, or you really, really need an attitude fix. Seriously, your attitude is lousy, and it is hurting any chance at success in life you might want.   The road to success will be a long journey for you – because you likely have some firmly held (but limiting) beliefs which are holding you back.   If you have the courage to begin some serious introspection, however, you will find the results to be no less than transformational.

 

Learn More About Our
Related Training Programs:

 

Customer Service Training

Belding’s Outstanding Training Series


 

Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.



Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how our award-winning programs can help your company Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559; info@beldingtraining.com.  Our global head office is in Ottawa, Ontario, Canada

 

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