Customer Service Training For Contact Centers
Contact Centers are a critical customer service touch-point for many companies. But while the the rapid advances in CX technology continues to build efficiency and effectiveness, it is the customer service skills of the live individuals that still make the biggest difference.
Belding's customer service training programs for contact centers help ensure customer satisfaction and customer retention. They transfer key telephone, email and live chat skills - including etiquette, call control, positive language and listening skills.
Over 20 Years Contact Center Training Experience
Belding Training has been working with contact centers for over two decades, in a broad cross-section of industries. We customize our programs and workshops to fit your specific environment, whether your teams are in customer service, technical support, credit, sales or other support services.
For more details, or to find out about having a customer service training workshop designed specifically for your contact center team, contact us at firstname.lastname@example.org.
Customer Service Certification
Are you looking to recognize your contact center team for their knowledge and competence in customer service? Belding will created a certification program around your training, including verification and competency testing. Find out more.
Contact Center Mystery Shopping and CX Metrics
Our sister division, RetailTrack, one of the leading customer experience measurement companies in Canada and the U.S. will help you monitor the success of your training, and the experience your customers are receiving.
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