Belding's Outstanding Internal Customer Service Training

 

Internal Customer ServiceSustainable, high-performing customer-focused cultures can only be achieved when everyone in the organization works seamlessly together.  When you have teams of people working independently and interdependently toward a common goal.

Belding's Outstanding Internal Customer Service training workshops get all of your people on the same page and working together more positively and more effectively.  Part teambuilding, part customer service, it sets the stage for a more productive and enjoyable workplace.


The Foundation of Outstanding Internal Customer Service

Belding's Outstanding Internal Customer Service program shows your team the importance of independent thought, and taking ownership over situations, while at the same time ensuring that they are being respectful and supportive of their coworkers.  It gives them the skills to help them play their part in a positive, productive, forward-moving environment. The outcomes of the training are:

  • A more enjoyable and respectful work environment
  • Better external customer service at all touchpoints
  • Increased internal and external communications
  • Greater employee satisfaction and retention

As with all of our training, the Outstanding Internal Customer Service workshops are cusomized specifically to your team, your environment, and the specific challenges they face. Here is a sample overview of this workshop.

Learn More About Our
Related Training Programs:

 

Customer Service Training

Belding’s Outstanding Training Series


 

Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.



Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.

 

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559; info@beldingtraining.com.

Our global head office is in Ottawa, Canada

 

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