Leading A Customer-Focused Culture
Creating an organizational culture that is focused on customer experience requires strong, consistent and positive leadership. This workshop builds on the Relentless Support Model, and shows how to strategically develop your workforce.
It identifies the common mistakes made in service leadership, and the skills that can have a profound, positive impact. The outcomes of this leadership workshop include:
Other Belding Training Leadership Training Workshops
For more details on Belding's Leading a Customer-Focused Culture training, contact us today
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Customer Service Training
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One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations. 2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.
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Countless studies demonstrate the payoff of a highly engaged workforce. This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes. Find out more here.
This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention. Find out more here.