Leading A Customer-Focused Culture

6 Pillars of Customer ServiceCreating an organizational culture that is focused on customer experience requires strong, consistent and positive leadership.  This workshop builds on the Relentless Support Model, and shows how to strategically develop your workforce.

It identifies the common mistakes made in service leadership, and the skills that can have a profound, positive impact.  The outcomes of this leadership workshop include:

 

  • More consistent, positive customer experiences
  • Greater team focus on customer experience
  • More WOW moments for customers
  • Greater team ownership over customer experiences

 


 

Other Belding Training Leadership Training Workshops

The Relentless Support Model

Leading a Team Through Change

The Keys To Charismatic Leadership


For more details on Belding's Leading a Customer-Focused Culture training, contact us today




“Remarkable! Excellent! One of the best trainings I have ever attended."
Marine Corps Community Service

 

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Customer Service Training

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Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.



Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.

 

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559; info@beldingtraining.com.

Our global head office is in Ottawa, Canada

 

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