Research And Resources
Belding Training is committed to helping you stand out through World-Class customer service and leadership performance.
As we all know, the world is changing rapidly, and we need to change with it. What is good enough today won't be good enough tomorrow. Because of this, we are always focused on identifying and developing new customer service and leadership concepts, tools, tips and methodologies. We are always on the lookout for new resources and material.
Here is a collection of some free tools, resources and materials to help you enhance the leadership skills and customer service skills in your organization. There is no registration required - this is intended to be a resource site for you. Feel free to use them all you wish. All we ask in return is that you always clearly identify Belding Training as thee author, and include the Belding Training Logo. If you are posting it online, we require a link back to www.beldingtraining.com.
These pages will be updated regularly - so remember to bookmark this page and check back regularly
- Recommended Reading
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Our Related Programs
One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations. 2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.
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