Belding's award-winning customer service training

Level 3:  Motivation and Negotiation

6 Pillars of Customer ServiceCompeting priorities and interests in the workplaceand can lead to low productivity, customer churn and employee turnover.  Building on the Level 2 workshop, this module introduces the core principles of motivation.  Not only will your team learn how to motivate the people around them, but they will learn how to use these skills during formal and informal negotiations.   The Motivation and Negotiation training is ideal for people in leadership/management and sales.

The outcomes of the workshop include:

  • More cohesive, motivated teams
  • Better negotiated outcomes
  • Greater confidence in negotiation and creating organizational change
  • More responsive teams

For more details on Motivation and Negotiation training, contact us today


 

Other Belding Training Talk Judo Training Workshops

Level 1: Dealing With Challenging People And Difficult Situations

Level 2: The Art Of Persuasion



“We've had great feedback from the sessions and have already seen it being put to use!” BP Energy

See more of what our customers have to say about Belding Training programs


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Related Training Programs:

 

Customer Service Training

Belding’s Outstanding Training Series


 

Talk Judo Training

Talk Judo - How To Influence People And Deal With Difficult Situations

One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations.  2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.

Talk Judo gives your team powerful skills for effective persuasion, and for turning negative situations into positive outcomes.    Find out more here.



Leadership Training That Supports Customer Service

Countless studies demonstrate the payoff of a highly engaged workforce.  This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes.    Find out more here.

Creating A Customer-Focused Culture

This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention.  Find out more here.

 

Belding Training is a division of The Belding Group of Companies Inc.

To learn more about how we can help your organization Stand Out in customer service, leadership and workplace performance, contact us at 1-613-836-3559; info@beldingtraining.com.

Our global head office is in Ottawa, Canada

 

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