Customer Service Training For The Telecom & Wireless Industry
Telecommunciations is the most competitive sector in the retail industry. The skill of individuals working in your stores and call centers are critical to both customer retention and new customer acquisition. Customer service training to expand a sale to include accessories, services, features and warranties can have a significant impact on revenue and profitability.
Belding's customer service and sales training programs has helped wireless companies acheive profound results. One of our clients was able to achieve over 40% increases in gross margins after just two months of piloting a program.
Over 20 Years Wireless and Telecom Training Experience
Belding Training has been working in the wireless retail sector for over two decades in Canada, United States, Europe, Malaysia and Africa. We understand the business, the challenges and, most importantly, where the opportunities are.
For more details, or to find out about having a customized customer service and sales training program designed specifically for your wireless stores or call center, contact us at firstname.lastname@example.org.
Customer Service Certification
Are you looking to recognize your employees for their knowledge and competence in customer service and sales? Belding will created a certification program around your training, including verification and competency testing. Find out more.
Wireless Retail Mystery Shopping and CX Metrics
Our sister division, RetailTrack, one of the leading customer experience measurement companies in Canada and the U.S. will help you monitor the success of your training, and the experience your customers are receiving. You can find out where you are having traction with the new behaviours, and what areas need further coaching and development.
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Customer Service Training
Belding’s Outstanding Training Series
Talk Judo Training
One of the most critical components for standing out in customer service is the the ability to recover from service failures, and deal with difficult people and situations. 2014 research by The Belding Group identified that seven-out-of-ten "Wow" customer experiences began with a service failure.
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Countless studies demonstrate the payoff of a highly engaged workforce. This dynamic leadership workshop transfers core skills for engaging and motivating employees turning negative situations into positive outcomes. Find out more here.
This high-level workshop introduces the proven principles of creating a culture that creates consistently high customer experiences. The results? Greater customer satisfaction and greater employee retention. Find out more here.